Thanks. I purchased tickets to an event that has been postponed twice the second time being indefinite. After the switch, you will enter the email address you use to access the community in order to reset your password. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. These returns could mean so much to so many people, myself included, as to a difference as food or rent. Not only did it ruin our night, but it also cost us a lot of money for nothing! IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Did StubHub's changed ticket refund policy violate Massachusetts law? I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. September 15, 2021 When we bought these tickets, we had jobs and splurged for a night out. The original purchase has aged off my account history. 2023, Hearst Television Inc. on behalf of WCVB-TV. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. I will NEVER use stubhub again! You can get a refund from StubHub by calling their customer service line. It's my money, why are they holding it?!!!! So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. Our policy change may have come as a surprise to people. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. I would like to receive a refund. Yes >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Certainly they can see that my ticket barcode was not scanned somehow. I got real sick and cannot go to the concert I need to possibly get reimbursed please. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. Its my first and last time using this site. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. Cops said to all the r maiming people that we would get our refunds back! Following backlash from customers, the ticketing company responded in a statement this week. Immediately called StubHub customer service. This site is horrible. IndustryLegalTop Story That's literally the only way you can get your money back from these thieves. At the same time, buyers expect immediate refunds. We also use third-party cookies that help us analyze and understand how you use this website. >> PRETTY UNFAIR. I notified a chat type person immediately to tell her I made a mistake. They had me wait 3 hours to tell me to go scratch. Once we have clear actionable next steps, we will be sure to notify our fans via email! From that StubHub wallet page you can request a refund instead of keeping the credit. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. You still ended up with my money, and I never received any value for that. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . 01-24-2022 11:26 AM. There were several other people at the event that had the same problem. Use of this website signifies your agreement to our. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. My girlfriend's 30th bday gift is being ripped off! Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. Subscribe for full access to The Hollywood Reporter. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Been on the phone for hours wasted my whole day. FRAUDULENT COMPANY!!!! follow the steps below. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. BOSTON . Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. Will I be able to get a refund . var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. Nobody will know until game day. All Rights Reserved. At NO stage did they advertise this game as a TBA or TBC date and time. "The return of live events, the input of customers, partners, and regulators, and the . 2023 The Hollywood Reporter, LLC. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. So i grabbed 2 tickets ( I checked after they went on sale). GIVE ME MY MONEY. If these are not available, you will likely get a full refund. LIARS!!! Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. Furthermore, If you have any questions, please do not hesitate to contact us. I'm sorry but how is it their fault you messed up or your plans changed? I just bought a parking pass for an event. 4. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. Highly dussapointed. Or choose from the following popular destinations. Can you explain to me how I can still use the credit that I was issued? 5. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. >> I PURCHASED TWO TICKETS FOR $390. Too late to purchase decent seats. I would've been able to see Chris Brown. Necessary cookies are absolutely essential for the website to function properly. Announcements have been made but, a plan of action has not been put into play quite yet. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. It's not fair to the seller or stubhub. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. Horrible company. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. Save my name, email, and website in this browser for the next time I comment. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. I simply do not understand how this can happen. How to contact the seller. LAST time I purchase tickets through StubHub. Stub hub has failed its customers once again with a terrible return policy. I stated that it was not disclosed until after purchase and we went back and forth for a long time. The game has been changed to Sunday 27th August and we are simply no longer in the UK. Massachusetts has clear rules on returns and refunds. I just hope I get my money refunded. No Wonder I See Horrible Complaints. When I got to the venue my tickets were no longer accessible. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Bonnie cancelled. So I would like a refund for the pass that was never sent to me. Hour on Chat and another hour on phone. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Til' they get their procedures in the correct order, I'll never return as a buyer. If there is any changes to that, all affected buyers will be notified via email. I called customer service right away, but they denied a refund. Terrible service as solution they've suggested me to sell them again, so fraud other people! StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. So is Amazon, but they can cancel orders and issue refunds. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. StubHub has the final decision on whether or not you will receive a refund. It does not store any personal data. As your event is postponed you are in limbo. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Who should shoulder those cancellation costs? Dave Clark. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. Your email address will not be published. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . The refund will typically process within 5 to 8 business days. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. Customer service all the way to your seat, 2000-2022 StubHub. Called back for refund. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. This is ridiculous never using them again. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. It started giving credit instead: a voucher worth 120% the ticket price. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. I will never use stubhub again. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? I'm not paying $176 when stub hub messed up my order. to see the game on TV? Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. Honor yours. I called ticket master and all the floor seats were sold out!! 4.6.2020. i am not interested in a credit that expires so therefore am requesting my full refund. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. A lot of tickets sold on stubhub are individual people. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Tap Tickets in the navigation bar at the bottom. "We were only allowed 120 percent credit toward future concerts, not refunds. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. View Vivid Seats Refund Policy. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. StubHub itself admitted no wrongdoing in the settlement. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Terrible Service! WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. After the switch, you will enter the email address you use to access the community in order to reset your password. Even talked to their top customer service expert who was an absolutely useless subhuman monster. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. I hope they will reply me asap, I just want get my money back. They told me their tech would review it. Is Beyonces Tour Another Dynamic Ticket Price Mess? If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. If you call Stubhub they insult you and treat you like crap. Get the latest news on COVID-19 delivered to you. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. "Pretty unfair, almost unethical on their part," Brown said.

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