Vivid seats are scammers. I never received the email and therefore never accepted the tickets. I tried calling two hours before my event as the tickets never arrived. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please refund me the differance between what you charged me and what the tickets actually cost. Very helpful indeed! They simply dont care. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Crooks. Looking for the best way to buy and sell mobile tickets? Unsubscribe at any time. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Terrible customer service. Melinda, your concerns are absolutely valuable and matter to us. Vivid Seats Review Summary. That means the seats were $351, not $264. Do not trust Vivid Seats!!!! I do expect a refund of the differance that the seats should sell for. I will always use vivid seats when getting my tickets. It asked how many tickets I wanted which I selected two. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). None of the options worked for us NEVER will I use this company again. No refund offered!! I will never use vivid seats ever again. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. We were also told that the tickets would show up within 48 hours on the event. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Promised by 2/23. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. So I quickly attempted to purchase another ticket. Worst ticket platform that gives two sh*ts about their customers. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. One can only hope these ticket monopolies will be better regulated in the near future. Not game day yet so have not opened app for seats. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Most complaints are from ticket billing and delivery issues. From over pricing. Full refund and apology for lack of ticket delivery. Vivid seats sucks. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Submit a complaint and get your issue resolved. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Takes no accountability for a time glitch that had us go to a show at the wrong time. With the plethora of ticket resell sites, this is one to avoid. I highly recommend purchasing tickets from a verified seller on Vivid Seats. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Bought 6 tickets and only 4 were transferred. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". I called before the event and after. This is clearly a loophole being used often by venues to protect these ticket scammers. It is a safe and secure process. The office is amazing. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. She knew exactly what I needed and arranged to have it. Repeatedly asked to speak to manager and he refused. Ive only purchased tickets from this site twice. The company was founded in 2001. Date of experience: 26 February 2023. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You I wish you didn't exist. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. The moment you hit submit, they have your money and will not refund. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. 100% buyer guarantee. Dont EVER use vivid seats for any purchases. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. The insurance was $65.82. He was quick to answer my questions and quick to book my tickets. My credit card was charged $328.30 that day. Vivid Seats ranks 30th among Tickets sites. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Downgraded Tickets Sent - Not what I paid for. Vivid Seats provided fraudulent tickets to me. Conveniently buy and. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Desired outcome: Read full review of Vivid Seats and 1 comment. Disgusted. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints You can count on usas our fans already know. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. Abel helped me and made the process easy. They won't refund me or get me two tickets together. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. . It was smooth and I didn't have to do all re-ordering process again. Sign up to receive our free weekly newsletter. After setting up a ticket master account my tickets were sent to me. ColPhorbin 1 yr. ago Scammed!!! Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Save. It told me the section of the tickets but not the exact seat numbers. The event was then rescheduled for July of 2021and then cancelled again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. I would like to warm people to avoid buying tickets through Vivid Seats. I never received my tickets but was charged for them. Day of game they said only had 2 tickets available and sold my other 4. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. All I got was a run around, excuses, and finally no response what so ever. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Vivid Seats Review: Is it Legit, Reliable or a Scam? We also ensure all reviews are published without moderation. We also confirm that your tickets are general admission. and their online chat system is useless. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Nowhere on their site did it say that these two tickets wouldn't be next to each other. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Wed, 11 May, 2022 at 5:09 PM. He was absolutely fantastic at his job. What kind of scam is this? I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. Vivid Seats is famous for its courtesy calls. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. I called 2 seconds after I saw the $960 total. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. A refund or seats in RTC4. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Good Grief. 2023 Trustpilot, Inc. All rights reserved. Vivid Seats. Never again. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. I had to purchase four more tickets that were handicapped seats from the venue. People need to understand that VividSeats works against you. In one order, my tickets arrived via email within an hour or so. First time using Vivid Seats to get tickets. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Vivid nor Ticketmaster seem to care about my issue. The tickets are yours now to you have to figure out what to do. It is never our intention to make our fans feel this way. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Takes no accountability for a time glitch that had us go to a show at the wrong time. I never will again. I expect to pay the normal service fees, but not what you charged me for the tickets. Then allows the seller to change the date to the day of the event. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Refund of ticket price. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Here are 8 tips for writing great reviews. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I have read many many complaints about the 'fake' guarantees. We believe in full transparency, and strive to ensure our fans are informed. There was some type of electronic glitch. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . He deserves 10 gold stars! We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. Vivid Seats ranks 27th among Tickets sites. These seats sell for $35.00 each. Vivid seats is such a scam!!! Never received tickets or a refund let alone even an apology. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Apply this Vivid Seats coupon code for $15 off first . When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). It offers a 100%. Ratings and Reviews 4.6 out of 5. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. We would like to look further into this for you. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. Beware. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Marvin J was a great help to me in getting my tickets when n the website wasn't working. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. These people are thieves and liars. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. New customers can take advantage of this exclusive discount offer! If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . I was told that I should have known that by this note that was listed: xfer Piggyback. We appreciate you bringing this matter to our attention and will be following up with you again soon. Making sure our fans are able to attend their desired event through us is our top priority. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Thank you, you have successfully subscribed to our newsletter! Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Below is a collection of reviews and ratings pulled for your easy reference. I feel that you overcharged me. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . And, I will never refer you to any of my friends and family. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. First received an e-mail asking me to call because there was an issue. I just want the Tickets I spent over 2 thousand of my hard earned money on. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Group tickets DO NOT need to have electronic tickets. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. I used their site this morning to purchase two tickets to a show. We'll get you there. Great service. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Products used:Tickets for an upcoming football game. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Thank you for sharing your feedback, Gregory. Lots of filter options to narrow down events. Finally got my tickets and had a great time speaking to the very helpful gentleman. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. I found two separate listings for tickets in the same section and row. UNLV Rebels at Utah State Aggies 2x Football Tickets. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. My tickets were not released until 1 week before the show. Suite 800. Vivid seats is horrible. The third party did not send us the electronic tickets. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Get buying tips about Ticket Websites delivered to your inbox. I hate what you stand for. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Phoney Company! So I have no tickets and am out $600. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. We spent $700 and had our experience ruined for really no good reason. Chicago Illinois Vivid Seats has not responded to my email. Despite very different reviews, the site is very popular not only in America but also abroad. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Vivid Seats has 450 employees. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. My friends and I attend several differant venues and purchase tickets online. 5 Weeks later changed their policy!!! Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. I will never ever purchase from Vivid seats again. Sellers can choose the price for their tickets and modify them at any time. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I have put in calls, live chats and emailed customer support. We value your privacy. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. We were refused. Find out how we combat fake reviews. I'm very disappointed in Vivid Seats. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats - Fraudulent agreement / promises made for a full refund We would like the opportunity to turn this around for you. Tickets to Aint to Proud Stage Play in West Palm Beach. 3 for $533.58. Paid $160 for a single ticket for a show that was rescheduled (twice). Avoid purchasing thru Vivid at all cost. He checked several times and assured me that the seats were handicap. I then I received an electronic transfer notification which I followed through on. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. All they say is their sry, well so am I! My experience is consistent with those reported on BBB. The buyer is responsible for these costs. They take your money, and you have no valid tickets. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Vivid Seats goal is to safely and securely connect customers with event tickets. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. 10.1K Ratings. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. At this venue, Section B is behind the Pit. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. I spoke with Carlos A over the phone to purchase my tickets. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Thank you. What are "Email Delivery" and "Instant Download" tickets? We apologize that you didn't receive the tickets you requested, Charlotte. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Nothing arrived. Was not able to get in with those tickets I paid for. Service 254 Value 245 Shipping 164 Vivid seats will not do anything. That clearly didn't happen bc I received NO TICKETS! 3 for $533.58. I did not get what I paid for. After a couple days and a hour or two of being on hold I finally received my refund. Do I need to print these tickets? Vivid Seats. There were no humans to talk to to get my tickets before the event started. Send us a DM on social media. This is an unfair and unnatural economics meant to hurt you. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Please Refund at least $1000. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. From over pricing. Shame shame for all the people you have messed with and hurt. She says no digital. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. On December 13, 2022, I received the tickets from Vivid. Along with the listed ticket price, the company adds shipping costs and a service fee to each order.
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