Verify that version of Mini-Bank Software matches host processor. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. Verify that the following exist and are accessible to the client: For more information, see the application troubleshooting guide to help resolve the error. If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. Additional information for error resolution: Follow the application troubleshooting guide to help locate the error and resolve it. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Check communication cable 3. %%EOF This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Check abnormal clutch. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove a jammed note at the position of the CS13 sensor 3. Whenever a certain word appears in "title", remove the row in takes that has the same course_id. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. For instance, if you see the error related to content for an application, you may want to merge together CAS.log, ContentTransferManager.log and DataTransfer.log. If yes? Use eventvwr.msc to review the Windows event logs for additional events that occurred around the time of the installation failure. This thread is locked. I'm blessed to have a safe space to fall back on regardless. As a last resort, you might need to replace the hardware that has the Code 19 error. Remove note from the CDU delivery path.2. If error is persistent the dispenser may require service. Refer to E7. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Contact your product vendor, Another version of this product is already installed. - edited You'll probably also see related log entires around the same time if you merge logs together based on similar function. A complete driver reinstall involves removing the currently installed driver and then letting Windows install the driver over again from scratch. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Test Modem. ), 1. If so, it's very possible that the change you made caused the Code 19 error. No response from host for 60 seconds. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. Additional information for error resolution: Ensure that the maintenance window on the client is large enough to support the Maximum allowed run time (minutes) for the application installation and that the client has received the policy for the window. Check modem cable 2. A common cause of Code 19 errors is the corruption of two registry values in the DVD/CD-ROM Drive Class registry key.. Message: The content download cannot be performed because there is not enough available space in cache or the disk is full. Check power supply 2. When the Windows Management Instrument Tester launches: Additional information for error resolution: WBEM_E_FAILED is a generic WMI failure error. 1. Verify that version of Mini-Bank Software matches host processor. Other errors or warnings should be ignored. mysql sql-delete Share Improve this question Follow edited Feb 24, 2016 at 23:20 Kamil Gosciminski Reinitialize CDU. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. I did it on my computer and I couldn't get PAST the verification stage because it was suddenly not accepting any of my images. I tried to change it and it only worked after maybe the 20th time. Rearrange notes in Cassette 3. Remove dust in CS13 Sensor 3. Reddit and its partners use cookies and similar technologies to provide you with a better experience. hb```6> !Fcpl/I b[ q]RWK/ $GC&i`VDguA+ For Windows 10 or later clients, use Windows Settings > Apps to uninstall the unwanted version of the product. Check received command 2. Check and reseat all belts. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Message: Failed to verify the executable file is valid or to construct the associated command line. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Check that the denomination in Transaction setup matches the actual denomination loaded. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Message: The application was not detected after installation completed. Remove note from the CDU delivery path.2. Check to see if file contents for the application were recently updated. Check Index of notes 4. after send command, Check Cable from mainboard to printer, check DIP switch, No response from printer (ENQ-ACK after 5 retry of ENQ), No notes before presenting or sensor(PCAM) error, Check path before Presenter or PCAM sensor, Base of Stacker close failure at PCDU/HPCDU, Base of Stacker Open failure at PCDU/HPCDU, Jamming at Stacker during presenting at PCDU/HPCDU, Jamming at Exit during presenting at PCDU/HPCDU, Presenter is not normal position at PCDU/HPCDU, No notes at Exit before retracting at PCDU/HPCDU, Jamming at Exit during retracting at PCDU/HPCDU, Jamming at Stacker during retracting at PCDU/HPCDU, Sub Main motor failure at MCDU/HCDU/PCDU/RCDU, Inlet(SKLB/SKRB) sensor failure at the second cassette, Check Inlet(SKLB/SKRB) sensor at the second cassette, Jamming at Reject during retracting at PCDU, Reject Diverter failure or Solenoid failure, More than 5 re-dispense after last note dispense, Check cassette installation, note setting, Jamming at Stacker when initializing at PCDU/HPCDU, Number of rejected notes exceeded 20 notes, Check CDU Data for this transaction on journal entry, Jamming at Exit when initializing at PCDU/HPCDU, Clean CST rollers, verify there is cash in the CST, Jamming at Reject when initializing at PCDU, Check data connection from mainboard to dispenser, Shutter failure to open during presenting, More than 65 seconds passed at dispensing, Check cassette installation, Note setting, Dispensing of more than 150 notes requested, 1'st cassette exit sensor blocked after dispensing, Check 2'nd cassette installation and Note Settings, 3'rd cassette exit sensor blocked after dispensing, Note from 2'nd CST not arriving at double timing sensor, 4'th cassette exit sensor blocked after dispensing, Note from 4'th CST not arriving at double timing sensor, Check 4'th cassette installation and Note Settings, 2'nd cassette exit sensor blocked after dispensing, Double detect timing sensor blocked during dispensing, Note from cassette not arriving at double timing sensor, Reject gate timing sensor (L) blocked during dispensing, Reject gate timing sensor (R) blocked during dispensing, Check Note path and sensor(Double timing ~ GTRL), Note not arriving at count sensor during dispensing, Note from 3'rd CST not arriving at double timing sensor, Check 3'rd cassette installation and Note Settings, Communication failure with shutter(Sending), Communication failure with shutter(Receiving), Check connection between Main board and CDU, No Response (ENQ-ACK) after 5 retry of ENQ, No Response after 5 attempts (STX- BCC timeout), FS out (after Retrieval reference number), FS out (after Authorization response text), FS out (after Total cash dispense amount), FS out (after Total noncash dispense amount), Invalid data received from host (MAC data mismatch), Check programming, check modem in diagnostics, Disconnected - Remote Party rejected call, Modem connection timeout - host not responding, Com Error (call dropped after connection), Verify programming, check telephone line quality, Com Error (while receiving ENQ data from host), Com Error (while receiving data from host), Verify phone line using PHONE test port on mainboard, Verify programming, check phone line quality, Modem timeout (30sec.) Message: The system cannot find the file specified. If you still need help, select Contact Support to be routed to the best support option. Thanks. Try the printer reset switch. To verify your identity with self-service, the most common verification method, you will be asked to enter your phone number. If all programming appears correct, contact the processor and have them trace the Terminal ID. 08:13 AM Reddit and its partners use cookies and similar technologies to provide you with a better experience. Additional information for error resolution: The namespace specified could not be found. Compare the size of the ccmcache directory with the client cache settings and ensure the setting is adequate for the application's size. Message: No current or future service window exists to install software updates. One or two instances of this error does not usually indicate a defective part. Error reported during CDU initialization. For more information, see the CI Agent section of the application troubleshooting guide. by Capture card at the terminal (requires card be picked up at ATM only). We don't recommend doing either of those more drastic options before you try replacing the hardware, but you may have to if you're out of other options. Verify host phone number See D170x. Remove a jammed note on the gate 2. Am I doing something wrong? Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. Check the wiring connections to the solenoid(s). Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. Check the condition of the cash in the cassette. Issue. This program may retry if the maximum retry count has not been reached. Check serial number. Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.

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