Use another way to specify capacity for the routing configurations. I have the same problem, I have the same problem, could you solve it? Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Grief! I just finished the superbadge. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? I have named and renamed it (Over and over and over). I hope that you feel inspired. Goodness! Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. By clicking Sign up for GitHub, you agree to our terms of service and I also confirm that no additional code exists in this org. advanced apex specialist superbadge solution. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ive always thought this was pretty cool. I'm working on the Service Cloud super badge and the error below is driving me nuts! Tweak service Console. Did you check the little box to activate the entitlement process? Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. THANK YOU! Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Right now he' taking a nap.so I'm off to edit some reports! The error message is so cryptic that it's hard to troubleshoot the issue. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Any ideas that can help me? Any clues as to what I might be missing? Thank you very much for such an interesting post. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. I dont see any check box under layout properties of Knowledge. I've no clue what more I need to do to complete this challenge. Would you like to share some details of your current configuration? Ask Question Asked 2 years, 8 months ago. hmmm You do not want to enable all of the checkboxes. Coild you please help me out? Below are tips and gotchas for each report / dashboard. Use Lightning Knowledge to create a knowledge base for better customer service. We can't find a field called 'Question Long Text Area'. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) For example, Basic vs Premier support. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I usually visit your website and I always learn something new from here. Challenge 4 Case Routing. Is knowledge set up correctly on the page layout? Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. But not able to finish this challenge . Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. I'd try this- Delete the current process. Nice and informative blog! This is my current version name. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Would you like to share a few more details on how you currently have things set up? I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Thanks a lot because I asked SF support and got this answer which did not help me much. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. No. Usually this is due to some pre-existing configuration or code in the challenge Org. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Leave a comment for the Trailhead Baby! {!Case.OwnerFirstName}, Ursa Major Solar. Ensure you set up the routing for Advanced Cases properly. Very helpful, thanks for the information! If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. And I've included milestone tracker in the page layout. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. Still stuck? )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Tonight's challenge involves the creation of two processes. this blog is beneficial and great information to share with us. Remember you can only have one assignment rule per object and the instructions specify two routes. here is the complete guide for designers that will increase your knowledge. Excellent statistics for your blog, thanks for taking the time to proportion with us. Leave a comment for the Trailhead Baby! Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! We recommend using a new Developer Edition (DE) to check this challenge. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. "Im not able to add instructions in the macro. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Create the Cloudy Technical Team support process! not sure how to troubleshoot this tho..@_@, hmmm! Click on the category and note the "group unique name" - verify that it is Billing_Topics. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. If you are short on time, start around the 20 minute mark. Sales at Lychee shadow Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. I got it figured out. Right now he' taking a nap.so I'm off to edit some reports! Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. This is where you start building out the ability to manage support levels. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! @adityavarma chekuri try to name the support process only "Cloud Technical Team". A support process is similar - different stages apply to each process. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. . Something a little odd- Have you added the chatter feed/publisher to the layout? Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Tried it all, from custom : support profile to standard user, even admin. I've been stuck on this error message for two days! Ensure Agents have access to Knowledge when viewing a Case. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Also when i click on Overflow Assignee no records found window pop up. Its upsurd. (Email to rebecca@capstorm.com). If you haven't taken the Onmi Channel module yet, now is a good time! I have created and recreated the Cloud Technical Team support process more times than I can count. And of course, I just tested the challenge 4 again and I passed! That proved to be incorrect. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Prework and Notes. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Why the change of heart? That is why I referred to the question that was asked to you before on May 31st. Ensure the Macro sends an email to the customer. Please guide me on this.Thanks. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Something that helped was saving the report frequently. Configure a named credential and remote site according to the specifications outlined in the business requirements. You, my amazing reader, get more than tips for a Salesforce Superbadge. Ensure you create the Cloudy Weather Resolution automated action. My brother has started to play with me! Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Well occasionally send you account related emails. January 07, 2019. donut! If you can not, I'd look around at permissions. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Making dinner for Mom! on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Skip Main Navigation. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Thank you for your time and response. Thank you sooo much, you were right! You should be prepared for a heavily scenario . "my report is looking all correct. I was very impressed by this post, this site has always been pleasant news. Does it work? I am the Trailhead Baby! The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. . The simple things Hey, i'm on challenge 3 and almost done. Usually this is due to some pre-existing configuration or code in the challenge Org. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. (Not the "standard platform user", just "standard user"). I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. This superbadge in specific helps building reusable granular components. The free lemonade offer worked! There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. When you start a create a new report, simply click to start with a clean screen. Thank you SO MUCH. I have to double check the directions, but I believe that you just have to add a few values. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". "Wrong Queue" is not a queue. to your account. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Are you sure you want "email to case"? Challenge 1: Automate record creation. I add wrong queue to Presence Statuses but I still have the same issue. I tried 10 different possibilities. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. My brother has started to play with me! That is frustrating! I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Activate your knowledge groups and sub-groups. All reactions. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Yes! That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. No. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Think of this like a Sales Process. where you have opportunity stages associated with the process. You also get personal insight into the life of a Trailhead Baby! I am stuck at Step 3 - Create service level and actions. Hope this solves it for you too. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Any help would be greatly appreciated. Is knowledge.* On the lightning page layout? "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Does this help? These are instructions on the types of rules you need to make. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Could you share what you have for your dashboard/report/etc and I'll take a look! @MM - thanks for your time. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. The worst error! A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Please help. I'm STILL hacking away at this error message. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Open a Case in the service console.2. Confused? I can only click on the Email tab. Hi I am stuck in challenge 6. Add to Favorites. Empty the recycling bin. It's likely something simple like an extra character. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. You write beautiful things. I have sent screen shot of my report to rebecca@capstorm.com . This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Go to a case- check the Status options. Did it help? Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. "Not able to figure out what is wrong here. If easier, feel free to email me some screenshots- rebecca@capstorm.com. +12,700 Points +300 points. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Are you using a Dev org or a playground generate from Trailhead? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Tnx, hmmmm What you have sounds correct. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Or rename a standard one? read more, Youre going to think Im totally pathetic for writing about this!!! Ensure Agents have access to Knowledge when viewing a Case". You will need it. I'm whole again. Are you sure it is about that? I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? I'm chasing my own tail. Cloudy Technical Team is correct name wise for both the record type and the process. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Rated Accounts by State The record count for state and account rating are automatically added. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. R&D, A project with Daddy: My favorite daily process! Could you share a bit more details on what you have done for this step? :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Already on GitHub? We recommend using a new Developer Edition (DE) to check this challenge. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Intermediate case users can access both lists of cases. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Any advice?Thanks in advance! I made two dollars today! I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. I am not intending to give out the answers, just a little bit of a nudge. stuck in challenge 6 please help. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Look at the page layout again- there is another item you will need to add. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Think carefully about the language it talks about pushing cases UP and pushing cases TO. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Review the steps to create the 'Cloud Technical Team Support Process'.". This worked for me. can you please suggest something? Do your routing configurations tie to the correct queues? (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I have used knowledge 1000 times and have never had anything like this. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, For those of you who know me, you probably know that Im lucky enough to have a job that. He laughs when I poke his nose and tries to take toys out of my hand. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Alas, fingers crossed for the next challenges. If you are short on time, start around the 20 minute mark. I fixed it, it was a really stupid mistake. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Did you start with a clone of the correct profile? Use the search o. Hello! MVNO Providers3. If the action is missing from the page layout, it will not show up as an option in the feed. Ensure you set up the routing for Basic Cases properly." Ensure you select the correct Chart format." If you need more help, leave a comment! I can't figure out what this error means. Click the cog in the upper right hand corner. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. This comment has been removed by the author. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through.

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