I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Tip for consumers:NO REFUNDS! - Kate, Hi Gosset! This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). I will absolutely be reordering a new size and be a returning customer! Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . I have a very box shape body but this bran hella create lavish looking dresses for my body type. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Thanks for your feedback. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. I don't think you got it! Their trendy collections are always changing and they offer many sales. Account and billing. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Hi Denver, If you need help please email us at resolution@lucyinthesky.email if anything else. We may also share information with companies assisting in fraud protection or investigation. We're so sorry to hear about the order. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Her mom (Gene's mother's sister) has moved to France. It makes total sense why they only give you store credit, or else they'd be out of business! Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! If you order multiple styles with different delivery dates, they may ship separately. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, You can email us at resolution@lucyinthesky.email so we can further assist you. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Worst experience. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. 0818 719 819. If you need specific product measurements or have further questions, please email us at. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Search Full List of Executives. We're so glad you were able to utilize our 24/7 chat! I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. I was horrified. A store credit is automatically applied to an account attached to the email used for an order. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. I did the Level 2 Customer Service Practitioner course. Please use the following size guide to help determine your size of clothing. . What Is Lucy in the Sky? You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. But Sarah S got my exchange going and it will make it in time! I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. Lucy In The Sky Login. Save. We're sorry to hear that you had issues with your order. I have never been able to complete a return that quickly. I HAVE MY TRACKING NUMBER. Unfortunately, we are not selling our styles to other retailers at this time. - Kate. -Kate. Totally disappointed! We're sorry to hear about the sizing issue. Yes, the one dress I never received was . Critic England, United Kingdom. Thanks for your feedback. We'd love to make sure we make this right and find a resolution. I wish they were more transparent with the type of quality on their website. Yes, it says so on the website -- READ THE FINE PRINT. i live in texas and ordered a dress on sunday earlier this week. I don't care how good are their dresses and I don't even want to know. Saved jobs Us either! We're so sorry to hear about the order. Once a order has been shipped this cannot be canceled. They do not have number to call. I HIGHLY recommend NOT ordering from this place. Not Available. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Review. You can email us at resolution@lucyinthesky.email! Our small is generally the equivalent of a US Size 2. tablet. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? I regret buying anything from them. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Thanks for your feedback. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Designed in Los Angeles - New Arrivals Weekly. Gucci belt men Marmont . Hi Jay, A cookie is a small file which asks permission to be placed on your computer's hard drive. They have yet to respond and emails were sent over a week ago. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. I ordered my daughter's homecoming dress on 9/20. I can always count on you for the best quality and accurate fit. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Please let us know if we can help any further. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. You can email us at resolution@lucyinthesky.email for any further assistance. If I do not get a refund, I will be disputing the charge on my credit card! I threw out all the clothing. Not only was she patient but she was quick and so attentive. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You must not establish a link from any website that is not owned by you. We also ensure all reviews are published without moderation. We want to make sure that this refund goes through immediately. Mar 16, 22 (Updated: Sep 23, 22) In the case of any change-of-mind or sizing issues, we offer store credit. Depending at which stage your order is at, we may be able to adjust it accordingly. The reps copy and paste generic statements to your emails and don't actually solve any issues. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. It is 9/23 no dress. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Share. Companies can ask for reviews via automatic invitations. Our regular return policy applies to all orders made through AfterPay. We have Live Chat and Email available for any questions or concerns. However, this is out of over three hundred reviews. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Our privacy policy, which sets out how we will use your information. Sky Support Email. 0333 7591 018. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). My item did not arrive in the alotted time it was supposed to with NO communication from the company. Facebook is showing information to help you better understand the purpose of a Page. It is a no for me. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. -Kate. this was for a very special event and now i have no outfit and no resolution to this. Most dresses are see through material with zippers stuck. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . She responded quickly and answered all my questions. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. "lucy in the sky. You can also visit this article for more information on getting support! All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, What is the Lucy in the Sky Return Policy? If you want to make a complaint to the Sky customer service team, they can be reached on . HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Please reach out to us for the advanced credit prior to making a new order! Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. She answered all the questions we had quickly and gave good advice. Please email us at resolution@lucyinthesky.email so we can look into your refund. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. The dresses didn't look anything like the photos. Order took over 2-4 weeks to be delivered. For further information, please visithttps://help.afterpay.com/hc/en-au/. They have horrible customer service and cannot call because it's a bogus phone number. I messed up my address and they were quick to help and fix my mistake. . WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? If you need help with returning we do have our returns in our FAQ. Please email us at resolution@lucyinthesky.email if anything else. 0800 230 0202. , over 6 weeks. -Kate, Lucy in the Sky is an absolutely horrible company. I foresee no dress, no money returned and no reply. He understood my issue, addresses it and rectified it. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Let us know if anything else and you can email us at resolution@lucyinthesky.email! All such rights are reserved by www.lucyinthesky.com and its licensors. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. I had a great experience with the customer service chat! -Kate. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. As soon as you place the order, it is processing on our end. Article created 4 years ag CABLE TV. Background and inspiration We're sorry to hear about the sequin issues on the dress. -Kate. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Verification can help ensure real people write reviews about real companies. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. Followed up shortly after the purchase to make sure everything was ok. Service 527 We encourage you to review those policies when you visit those sites. Lucy In The Sky. Call costs from other providers will vary. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Thanks for your feedback. Any orders cancelled within 14 days of being placed can be cancelled for store credit. I use the chat feature and they told me that the dresses would arrive within the next three weeks. We'd love to hear from you so that we can find a resolution. You can email us at resolution@lucyinthesky.email! Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. - Kate. International delivery is 5-10 business days. We're so glad we were able to help with the return. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Supervisor. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: .

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